Job description
- Fulfill customer service requests via phone, email, mail, chat, in person or social media
- Establish and maintain effective and cooperative working relationships and excellent customer service with consumers
- Develop a deep knowledge of adventurous and authentic gear
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
- Manage large amounts of incoming calls – no cold calls!
- Identify and assess customers’ needs to achieve satisfaction – including teaching new terminology and concepts
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Go the extra mile to engage customers
Job Types: Full-time, Permanent
Salary: From Php20,000.00 per month
Benefits:
- Opportunities for promotion
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Fort Bonifacio: Reliably commute or planning to relocate before starting work (Required)
Job Types: Full-time, Permanent
Salary: From Php17,000.00 per month
Benefits:
- Flexible schedule
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Call Center Representative: 1 year (Preferred)
Language:
- English (Preferred)
Application Deadline: 07/20/2023
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