CUSTOMER SERVICE HUB MANAGER [Thailand]

 

อิเล็กโทรนิกส์/เครื่องใช้ไฟฟ้า

วันนี้

คุณสมบัติพื้นฐาน

งานประจำ

7 - 9 ปี

กรุงเทพและปริมณฑล

ปริญญาตรี

160,000 - 200,000 บาท/เดือน

หน้าที่และความรับผิดชอบ

Job ID: V-39507

Our client is a global leader in pneumatic and industrial automation, providing innovative solutions to customers worldwide, with a strong commitment to customer satisfaction.

We are seeking a highly qualified Customer Service Hub Manager to join the team. This is a crucial role to ensure the highest level of professional customer service throughout the organisation.

Responsibilities:

• Ensure that all teams provide a high level of professional customer service, including estimates, order processing, and handling commercial complaints
• Ensure that team KPIs are met and, in case of deviations, implement countermeasures
• Provide services to all stakeholders
• Increase collaboration with Shared Service Centers (SSC)
• Ensure that the commercial customer service team is always available to support clients, process quotations and orders on schedule, and handle commercial complaints
• Maintain frequent communication with company leadership: perspective and recommendations on critical decision-making
• Regularly collaborate with the Head Office
• Continuously improve commercial sales operations to adapt to changing market conditions
• Establish standardised service agreements across departments and nations
• Enhance efficiency and productivity through continuous process improvement and the introduction of new processes
• Stay up-to-date with market trends in customer contact and support methods, tools, and systems

คุณสมบัติ

• Bachelor's degree required
• 7 years of relevant business experience, preferably in a customer service or call center
• Experience working with a Shared Service Center
• Familiarity with order processing, quotations, and client compliance
• Proven managerial experience and the ability to oversee subsidiaries in other nations
• SAP expertise would be advantageous
• Strong leadership skills

ดูคุณสมบัติเพิ่มเติม

สวัสดิการ

• การฝึกอบรมและพัฒนาพนักงาน
• ทำงานสัปดาห์ละ 5 วัน
• ประกันสังคม
• ประกันสุขภาพ

ดูสวัสดิการเพิ่มเติม

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