- Two or more years’ experience supporting operating systems (Windows, Macintosh or Linux)
- Excellent customer facing skills
- Experience with advanced hardware and software troubleshooting (Client/Server, Network equipment, Telephony)
- Experience in IT equipment lifecycle management
- Ability to understand and execute change management activities
- Ability to provide on-call support for high severity incidents
- Ability to liaise with vendors and partner teams to deliver projects
- English
The successful IT Support Engineer will be customer focused and take ownership for the IT experience. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day to day and ad-hoc customer requests. They will be committed, flexible and have demonstrated the ability to maintain high levels of productivity while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity
Key job responsibilities
This role is a technical on-premise position supporting internal employees. This position requires hands-on experience across various support and infrastructure technologies. This includes PC hardware, IT infrastructure (Wired and Wireless), software applications and operating system support experience.
We are open to hiring candidates to work out of one of the following locations:
Luxembourg, LUX
- Holds an understanding of core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP)
- Experience in Active Directory, Windows Server and Backup solutions
- Ability to write simple scripts in an administrative language
- Good understanding of VoIP technologies
- Ability to identify and proactively resolve or escalate issues
- Strong analytical skills with demonstrated problem solving ability
- Proven ability to operate in high pressure situations handling multiple competing priorities
- Willing to work in a fast paced global environment where travel might be required
- Ability to develop clear, concise documentation
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