We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Job Description
The opportunity
Provide clients & agents with excellent support and service. (Cung cấp cho khách hàng, đại lý sự hỗ trợ và phục vụ xuất sắc)
Communicate clearly with clients/agents and in properly manner, accurate in responding to customer enquiry (Giao tiếp với Khách hàng/Đại lý rõ ràng, đúng chuẩn mực, phản hồi các vấn đề của Khách hàng/Đại lý đầy đủ và chính xác)
Comply with policy of client information protect (Luôn tuân thủ chính sách bảo mật thông tin khách hàng)
Responsibilities
- Collect premiums and Issue accordingly receipts to clients/agents, disburse money to client according to respective DNRs (Thu phí bảo hiểm và phát hành phiếu thu cho Khách hàng/Đại lý, Chi trả các khoản thanh toán cho khách hàng)
- Reply clients’ inquiries about policy and admin procedures related to policy via direct meeting/Inbound call/Outbound call (Giải đáp thắc mắc của khách hàng về hợp đồng và quy định hành chánh liên quan đến hợp đồng bảo hiểm thông qua trực tiếp trao đổi với Khách hàng tại quầy DVKH hoặc qua điện thoại)
- Guide clients to fullfil admin procedures according to clients’ requests (Hướng dẫn khách hàng thực hiện thủ tục hành chánh khi khách hàng yêu cầu)
- Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients (Tiếp nhận khiếu nại khách hàng và phối hợp với nhân viên/bộ phận liên quan giải quyết khiếu nại)
- Check the sufficiency and validity of application forms/policy change forms, … submitted (Kiểm tra sự đầy đủ và hợp lệ hồ sơ Đơn yêu cầu BH/Đơn yêu cầu thay đổi hợp đồng …)
- Responsibility 4 Guide agents admin procedures (Giải đáp thắc mắc của đại lý liên quan đến quy định hành chánh)
- Handle other admin tasks (Các công việc hành chính khác)
What motivates you?
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
- Bachelor’s degree.
- At least 2 years’ experience in customer service/operations in the insurance company.
- Good listening & understanding and experience in handling customer's queries/complaint face to face or over the phone.
- Good in communication & customer services skill, interpersonal skill, negotiation skill.
What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
- Requirement 3
- Requirement 4
- Requirement 5
What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .
