Description
Ensure comprehensive Customer Servicein the Store. Loading and merchandising of stock, shelf price labelling andhousekeeping within designated area of responsibility.
Requirements
Grade 12 or minimum of 1 (one) yearwork related experience
Ability to communicate in English andthe dominant language spoken in the geographical area where the position isavailable
Ability to perform basic calculationsaccurately
Must be willing to work shifts, weekends,and Public Holidays
Must be able to work under pressure
Job Description
CustomerService
Acknowledge all Customers anddetermine their needs
Advise Customers correctly on product
Assist Customer with any productqueries
Assist with Customer complaintstimely
Add on sales, e.g. paint v/s paintbrushes, thinners, etc.
Ensure efficient Customer service byensuring that Customers purchases are loaded without any delays
Ensure Customers purchase are loadedcarefully without damaging the goods or the Customers vehicle
Advise Customers on the additionalservices provided:
Delivery service / bulk deposits
Glass cutting
Plan reading
Credit programmes
Special orders
Trusses
Distant ordering
VIC Customer Programme
Must be certified in ProductKnowledge
Must be available in aisle ofresponsibility
Housekeeping
Ensure that your area is free ofobstacles, stock is merchandised immediately after being received and thatCustomers can enter and leave your aisle without any risk of injury orirritation.
Correct shelf price labelling withinarea of responsibility.
Ensure Checklist completed asrequired when on duty with Canteen and Toilet / Showers schedule
Safety(OHSA) Requirements
Safety (OHSA) compliance (e.g., useof safety gear, ensure Customer, and staff safety) within area ofresponsibility
Ensure area of responsibility(racking and bulk) stock merchandised safe to Customers and Colleagues to movesafely within Store
Report any discrepancies to the StoreManager
Readyfor Business
Adhere to Ready for Business andBeyond my Control as per the CB Way
LossPrevention and Security
Identify any gaps in the displays,investigate causes and report any concerns to management
Be aware of suspicious behaviours orpeople and report any suspicions to management
No product to be loaded for a Customerwithout proof of purchase or required documentation
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