Customer Service Advisor [Australia]

 

About Bupa

You can't be half-hearted when it comes to healthcare. From day one, Bupa has always been about providing easy access to the best possible care. Today this passion is reflected in everything we do.

It's the very foundation of our purpose of ‘helping people live longer, healthier, happier lives and making a better world’ and guiding us to deliver our global ambition ‘to be the world’s most customer-centric healthcare company’. And while we dedicate effort to these big things, we’ll continue to focus on the small things... the way we welcome every new person or customer, the buzz we bring to various places we work, the warmth we create in our Aged Care homes; and the way we strive to be extraordinary in the eyes of our customers, residents, and patients through every interaction.

Our culture is brought to life by people like you, every day, in everything we do. It's your passion and commitment that will enable us to grow and make our future bright. Are you ready to be at the heart of it?

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About the role:

We’re looking for a friendly and passionate person to join our Customer Service Team. You will be the first point of contact for our Bupa customers taking inbound calls and helping with a range of questions and claims related to their Health Insurance cover.You will be a key part of a company that delivers the best customer service in the industry, putting the customer at the heart of what you do, taking ownership and accountability for each customer interaction.

This customer service role is a hybrid work from home/office-based role. Training will be office based with Fridays working from home. Once you are comfortable in the role, you can work mostly from home with connections days every fortnight. You will work a 38-hour week, Monday to Friday between 8am to 8pm AEDT. You’ll get your roster 3 to 4 weeks in advance, and it will cover these hours on a rotating basis. The role is pretty structured with set shift times and breaks.

For this role you need to have really good internet connection. We wouldn’t be surprised if you already have it or are able to secure one – just make sure it’s got a download speed of at least 50 mbps and upload of 10mbps.

What are we looking for?

• You are someone that is all about helping people and super empathetic
• You should have a strong desire to find solutions that would make the customers happy and satisfied
• Previous experience in customer service in a similar field would be amazing
• Communication skills need to be totally on point, both in talking and writing
• You’ll be someone who is able to learn fast and can stay focused while working from home
• Whilst we love to keep things fun at work, keeping things professional and confidential is super important
• You need to be able to work independently, but still be a team player who’s happy to lend a hand
• Being tech-savvy is a must – we use a bunch of different platforms and screens, so you have to be able to handle it all like a pro!

Our commitment to your development:

Get this role and for the first four weeks, you’ll be doing an awesome training program that’s going to fully set you up for success! We’ve got some super helpful e-learning modules, as well as some product and knowledge training lined up just for you. If you ever get stuck or need some extra help, we’ve got this awesome knowledge base system called “Know-It” that’s kind of like Bupa’s version of Wikipedia for health insurance. It’s seriously top-notch stuff!

Why work at Bupa?

We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We have a brand new global employee well-being program which focuses all aspects of health – from mental and physical, to financial, social and environmental wellbeing. Just one of the amazing benefits this program has to offer our Contact Centre employee’s is a subsided Health insurance package! Our employees can also access wide range of benefits: from our own products (incl. health insurance) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We offer an additional annual leave day for you to focus on your wellbeing, as well as an additional volunteer day each you for you to give back to your community

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. and will make reasonable adjustments as required, so please talk to us about what you need. Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

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