Splunk Safety and Security are charged with safeguarding our people, business operations, brand, and assets by delivering trusted, creative and scalable programs. We are seeking a Global Security Coordination Center (GSCC) Incident Management Specialist II to accomplish this goal. This position will work with the Global Security Coordination Center Manager. The GSCC Operator is responsible for providing support in the area of Security;proactively supervising equipment to identify and remediate potential cybersecurity threats; 24/7/365 detection and response capabilities; Emergency monitoring; Global Threat Management, Incident Response, CCTV monitoring, and assisting in all general intake responsibilities. This role will support multiple business units within Splunk.
Responsibilities:
- Analyze threats and vulnerabilities, review log data, and protect critical systems against cyber incidents
- Document security incident investigation reports to provide situational awareness and communicate risks to management
- Assist in detailing and updating security-related data accurately into a central security data management system
- Assists in the planning and execution of risk assessment projects
- Strengthen procedures and processes by standardizing and improving risk management
- Supervise global and domestic threat intelligence and provide real-time alerting to various security teams
- Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services
- Process and maintain a wide variety of files, logs, reports, and forms
- Analyze information using multiple external sources to identify and prevent potential threats or risks affecting the company's life, property, and assets
- Supervise and adhere to internal operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel
- Resolve threats in collaboration with GSS
- Serve as a point of escalation and provide assistance to the Incident Management Intake Operator*
Additional responsibilities:
- The GSCC is the main contact for employees, customers, contractors, and vendors for safety and security-related issues and inquiries.
- Monitoring and escalation of alarms received from access control and video surveillance management systems
- Dispatching field personnel in response to alarms, emergencies, and calls for service; alerting emergency services as needed
- Ensuring the timely communication of all major and minor events; advising the appropriate response resources as directed by procedure
- General work orders and maintenance requests according to the GSCC process
- Conducts routine audits of readers, cameras, and other related equipment
- Accurately detail intake reports by meeting procedure standards
- Provide employees with assistance and share standard processes/links as deemed vital.
- Have an understanding of physical access control, security risks, and the different elements that makeup risk.
Requirements:
- Competence with Google Suite and other security systems tools
- Adapts quickly and excels in dynamic situations
- Minimum 2-3 years of demonstrated experience in a security role, preferably in a security operations/command center
- Outstanding customer service skills to deal with both internal and external customers
- Provides clear and concise communication
- Ability to lead multiple tasks and prioritize in a fast-paced environment
- Ability to handle emergency situations in a calm and level-headed manner
- Ability to work independently and as part of a team
- Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
