Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures are approx. 4.56 billion Euros turnover, over 900 laboratories across 50 countries and about 55,000 staff.
How can you help us?
As a Field Service Technician you will be responsible for providing L1/L2 support for Eurofins IT users in the area of front-end devices and maintaining users' satisfaction with their IT working environment, as well as, end-user account maintenance; including account creation, ongoing maintenance, and deletion. Part of the responsibilities will include maintaining the front-end IT infrastructure (Workstations, Smartphones, Teams, etc) and ensuring their reliability. You'll be working in standard Service Desk operating procedures.
You will also:
- Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last-minute requests
- Interact with programmers and Infrastructure staff on issues that have been escalated.
- Prepare documents regarding all interactions and problem resolution and follow ups
- Administrative tasks related to Microsoft technology such as Active Directory and Exchange and AntiVirus tools and several other.
The Field Service Technician is the single point of contact between the users and the development team maintaining and supporting the applications. The Field Service Technician manages incidents and change requests. He owns the incidents received from the users (via a ticketing system, email, phone, or other communication channels), and manages the necessary escalations, ensuring that the issues are resolved or routed to the most appropriate persons in the team.
The Field Service Technician works with the development team, takes part in the configuration and testing of the supported applications. He maintains the knowledge database, writes documentation, and trains the users.
Are you our kind of extraordinary?
As a perfect applicant you will have ability to communicate with individuals with all levels of technical and non-technical skill sets and you will be able to manage conflicts through good problem solving and achieving and maintaining a high level of technical proficiency.
You'll have experience in IT Service Desk position and you worked with software troubleshooting ability for problem research and error isolation, working with Microsoft application and solving PC based hardware, software and network components issues.
For this position we require ability to communicate in English (B2) and Trukish (B2)
Additional Information
What we offer:
- The opportunity to grow your IT infrastructure skills in a demanding, fast-growing organization;
- A chance to become part of a highly motivated international team of professionals.
We offer a competitive compensation package with a hybrid work environment. You will be provided with a personal development plan and medical insurance. A stable workplace and calming work environment are guaranteed.
Are you ready to use your expertise to find new ways to grow your career? Apply now!
