Do you want to be part of Boston's hottest up and coming startup? Insurify is one of the fastest-growing MIT FinTech startups and has been recognized as a global Top 100 InsurTech company. We're changing the way millions of people compare and buy insurance with artificial intelligence, technology, and superior product design.
Our team is highly analytical, fast-moving, and focused on one thing: getting more people to compare insurance quotes using Insurify.
Join us if you like
- $1.3 Trillion market opportunity
- MIT alumni founders
- Female-led startup
- $130M total funding
- Strong leadership team from Kayak, Amazon, Wayfair, Facebook, Microsoft, Allstate, GEICO, Liberty Mutual, Zillow
How you will make an impact
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
- Contacting customers through various means such as phone, email and chat.
- Responsible for providing assistance to customers and sales agents including but not limited to collecting onboarding documents (insurance policies, supporting documentation) for sale finalization.
- Demonstrate problem solving, resourcefulness, and strong understanding of insurance industry workflows and requirements.
- Ensuring the information is correct and verifying customers' coverage. Often may need to present policyholders with proof of insurance paperwork and resolve billing and general issues.
- Responsible for entering into carrier portals and pulling lists of clients for which follow up is needed.
- Anticipate and educate customers to avoid potential policy interruptions and premium increases.
- Success for the position will be measured in the number of transactions handled and retained policies based on various retention efforts.
- Handle complaints from Carriers and Customers, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that any issue has been fully resolved.
What you need to succeed
- Experience in Customer Support via phone, email and chat.
- Excellent communication skills.
- Phenomenal phone skills.
- Well-organized and self-driven.
- Licensed in Property & Casualty Insurance is a plus.
- Bilingual is a plus.
Benefits
- Salary range of $36,000 - $38,000
- Health, Dental & Vision Coverages
- 401K plan with match
- 20 days PTO
- Generous company holiday calendar
- Learning & Development Stipends
- Paid Family Leave
- Social impact volunteer time and donation matches
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We are proud to be an Equal Employment Opportunity and Affirmative Action employer.
